A LITTLE HELP WHEN YOU NEED IT

How can we help?

Account questions, a recording issue, or feedback about Mediteira. We’re here to listen.

CONTACT THE TEAM

Let’s work it out.

Email us from your account address when asking about your account.

Please include your device, app version, and a short description. Never send your password or recovery link. Sending an email opens your email app; it is sent only when you press Send.

Common questions

I can’t sign in

For an email-and-password account, request a reset link. If you joined with Google, use Continue with Google with the same Google account. If you joined with Apple, use Continue with Apple on iPhone or iPad with the same Apple Account. Hide My Email accounts may use a private relay address; signing in with a different provider can create a separate Mediteira account. Check spam for emails from noreply@auth.mediteira.com.

The reset link won’t open the app

For a reset requested in Mediteira, open the email on the same device with the current app installed. For a reset in your browser, request a fresh link from our password recovery page. Links expire and can only be used once.

I want to delete my account

Use Settings → Account & privacy → Delete account, or follow the deletion request steps without installing or opening the app.

A meditation has a problem

Tell us the session title, narrator, and approximate playback time. If your app offers review marks, you can mark the problem from the player.

My reminder doesn’t arrive

Check notification permission and the Practice reminder setting in Mediteira. Device battery settings can delay delivery. Reminders are scheduled on your device.

For wellbeing, not emergencies.

Support is not an emergency or clinical service. If you need immediate assistance, contact your local emergency services or a qualified healthcare professional.